At Epic Freight Solutions we listen to you. We put in countless hours interviewing clients just like you finding out what you want, how you want to be serviced, and why it all matters. We understand that client service and superior performance go hand in hand. We asked the tough questions and what you told us was that in order to be different, be the best, and communicate differently.
We have to focus on the following:
1. Integrated Freight Solution
2. The Ultimate Customer Experience
3. Visibility & Proactive Communications
These are the “pillars” of Epic’s service. And while some companies demonstrate one, two, or maybe three of these qualities, we are the only logistics provider that provides all five. We are a technology and service company firm that moves freight. Our technology was developed by you for you: freight dashboards, email notifications, “smart” order entry, online payment center, discount and rebate management, etc. Our people work hard, are accountable, and own your shipments from dispatch to delivery: 24/7/365 proactive communication, tracking and tracing updates throughout the shipment lifecycle, transportation optimization, integrity, dedicated client support teams.
You shouldn’t have to email your freight partner for status updates. You shouldn’t have to ask for reports to get the analytics you need to run your business. You shouldn’t be the last one to know when there is a problem. You shouldn’t have to go through four prompts to get a live person. You deserve more. So “Why Epic?” Because Your EPIC Success is Our Business.
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